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anonymous's avatar
anonymous
10 years ago

Dropbox Desktop App crashing on Windows 8

I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.

Any suggestions to what is causing this?

  • Daniel F.32's avatar
    Daniel F.32
    New member | Level 1

    John, any other suggestions to get some debug information so I can figure this problem out?  This is causing some issues with updates to in use files and I need to know if I should start looking for another software solution.

  • Амгалан Б.'s avatar
    Амгалан Б.
    New member | Level 1

    it crashes on windows 10 too

    i didn't believed dropbox crashes windows startup, but i believed after uninstalled the dropbox

    it steel crashes or did they fixed this problem?

    im almost quiting and start using onedrive

  • Mario K.'s avatar
    Mario K.
    New member | Level 2

    Hello ALL:

    I`m facing the same problem for a while on computers running iOS, Windows 8.1, 10 and Server 2008.

    Based on the above posts, it is a general issue and Dropbox team is not being able to fix it. 

    I am very concerned about this, once Dropbox is the tool choosen to keep my server and remote notebooks sync.

    Should I change Dropbox with another solution or is there a fix comming soon?

    Please advise.

    Thanks.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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