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Forum Discussion
anonymous
10 years agoDropbox Desktop App crashing on Windows 8
I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.
Any suggestions to what is causing this?
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
- Daniel F.32New member | Level 1
John, any other suggestions to get some debug information so I can figure this problem out? This is causing some issues with updates to in use files and I need to know if I should start looking for another software solution.
- Амгалан Б.New member | Level 1
it crashes on windows 10 too
i didn't believed dropbox crashes windows startup, but i believed after uninstalled the dropbox
it steel crashes or did they fixed this problem?
im almost quiting and start using onedrive
- Mario K.New member | Level 2
Hello ALL:
I`m facing the same problem for a while on computers running iOS, Windows 8.1, 10 and Server 2008.
Based on the above posts, it is a general issue and Dropbox team is not being able to fix it.
I am very concerned about this, once Dropbox is the tool choosen to keep my server and remote notebooks sync.
Should I change Dropbox with another solution or is there a fix comming soon?
Please advise.
Thanks.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
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