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Forum Discussion
Dropbox "Connecting..." with VPN
Been using Dropbox for many years. Normally DB is connected and status is "up to date". And it had been then when I started VPN to the office, that DB would lose connection (not surprising) and would...
Megan
Dropbox Staff
Dropbox StaffHi dhayduk, how are you today?
Sorry to hear about this issue - can you try locating the Dropbox icon and menu from the system tray ?
Then, try right-clicking on the icon to access the Dropbox desktop application menu and click on the gear icon in the Notifications panel.
Select "Preferences" from the Dropbox menu. Select the "Proxies" submenu or tab and from there "No proxy".
Can you give it a go, and let me know how it goes?
I changed to "No Proxy" but Dropbox still didn't connect (we do use proxies at VPN, so that's why I've used auto-detect in the past and it correctly detected "no proxy" when off VPN and "proxy" when on VPN)...
I did notice this morning that Dropbox had connected overnight. Hours after the initial VPN gets established - Dropbox is finally able to connect.
I'll check again tomorrow (VPN connect gets reset every 24 hours; currently connected for 4.2 hours).
- MeganHappy Monday dhayduk!
I'm here to check how things are for you now. Could you also check your DNS settings?
Also, feel free to let me know your ISP location, please.I am also having issues with dropbox refusing to connect while a VPN is active. This started up within the last month, when I switched AVG VPN from OpenVPN to Mimic VPN protocols. I have to exit the application and re-launch it to connect, but if the net goes out at any point, the application can't reconnect till it has been restarted.
