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LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
Desktop
Mac
Setting up the apps
tristanl's avatar
tristanl
Explorer | Level 4

There's an issue with Dropbox Mac where I am unable to use any finder/file system files without getting a spinning beach ball for 20 seconds. It makes my computer unusable.

 

I've done a bit of investigation, and if I pause syncing the problem persists, but if I quit the client in the menu bar the problem goes away. It comes back again as soon as I re-launch


It's the same (unresolved) issue mentioned here (ages ago):

 

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/dropbox-causing-MAC-desktop-to-freeze-or-slow-down-I-Mohave-10/m-p/327896/thread-id/59320

 

I'm on Catalina 10.15.3 (19D76)

Dropbox Mac v96.4.172

 

Also, support sucks. I clicked "Contact support" so many times before realising I can't contact support. Don't call it "Contact Us" if you don't let me contact you!!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there tristanl, thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent. 

 

Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending updates on your OS? 

 

Could you also see how many files you have in your Dropbox folder by right-clicking and having a look at the Dropbox folder's Get info window? 

 

Let me know what you find, thanks!

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