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sbacuemo's avatar
sbacuemo
New member | Level 2
2 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
Desktop
Dropbox Capture
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, HG19911, welcome to our Community!

 

You mentioned that this happens mainly in Chrome, and less in Firefox. 

 

Have you made sure you're using the updated version on both browsers? Have you tried clearing the browser's cache, by any chance? 

 

I know this sounds trivial, but it can make a great difference. As for the Hardware Acceleration, that's interesting. Do you use it in both Chrome & Firefox?

 

Let me know more, and we'll take it from there!

HG19911's avatar
HG19911
Helpful | Level 5
8 months ago

Hello Megan,

 

i'm working in IT and made sure all is up to date. Also i found this:

 

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-Capture-screen-recording-skips-and-buffers-upon-playback/m-p/757824#M64767

 

It seems this is a known problem for more then 1 year. It would be very nice if the dropbox team could do some research fix this issue. I cant go back to windows 10 for one single program because they cant update their app.

 

Greetings

Henry

  • HG19911's avatar
    HG19911
    Helpful | Level 5
    8 months ago

    Hello Megan ,

     

    you put my thread in here? Do you also work for an solution? I would like to get a response if i can expect a solution or should switch to another provider.. maybe including the cloud space.

     

    Greetings

    Henry

    • HG19911's avatar
      HG19911
      Helpful | Level 5
      8 months ago

      Sorry Megan , but the question is unnecessary. I work in IT and tryed a lot, also we are here in a Thread with many other people with the same problem. Its clearly a Windows 11 or Dropbox issue.

       

      I hope you find an answer with the Dropbox Team... until that i use loom pro and our company discuss to move away from our Dropbox Storage.

       

       

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey HG19911, sorry for the late reply, we were looking at this with our Team.

     

    Have you tried uninstalling, and re-installing Dropbox Capture, just to see if the issue remains? 

     

    If I were you, I'd also try to disable any audio enhancements to see if this changes things. You can see more about this here. 

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