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Forum Discussion
Dropbox Capture screen recording skips and buffers upon playback
When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
Hello Folks,
i got a new PC after 12 years with an Nvidia GTX 4600 Graphics Card. I just name it because i dont know it its needed. I also switched from Windows 10 to 11.
Since i did this i have problems recording with Dropbox Capture. Im trying different settings for hours and at least i remember one of our clients used some other service (loom) and tryed this to test it out.
It seems with this i dont have any problems. But i dont wanna use it. I want use Dropbox, we pay for the storage anyways.
If i record something (Chrome and less in Firefox) sometimes my audio recording is like stuttering, swallow some seconds or parts of the word and also with video. Sometimes its only half a word, sometimes its a few seconds. It feels like it happens more if the browser is using Hardware Acceleration. Also the record in the browser is showing some reloading button in the missing parts (and my internet ist fast enough).
But i test all settings and also did memorys tests and at least didnt have the problems with the competition tool.
Is that a known problem? Is there something i can test?
Greetings
Henry
Megan
Dropbox Staff
Dropbox StaffHi there, HG19911, welcome to our Community!
You mentioned that this happens mainly in Chrome, and less in Firefox.
Have you made sure you're using the updated version on both browsers? Have you tried clearing the browser's cache, by any chance?
I know this sounds trivial, but it can make a great difference. As for the Hardware Acceleration, that's interesting. Do you use it in both Chrome & Firefox?
Let me know more, and we'll take it from there!
Hello Megan,
i'm working in IT and made sure all is up to date. Also i found this:
It seems this is a known problem for more then 1 year. It would be very nice if the dropbox team could do some research fix this issue. I cant go back to windows 10 for one single program because they cant update their app.
Greetings
Henry
Hello Megan ,
you put my thread in here? Do you also work for an solution? I would like to get a response if i can expect a solution or should switch to another provider.. maybe including the cloud space.
Greetings
Henry
Sorry Megan , but the question is unnecessary. I work in IT and tryed a lot, also we are here in a Thread with many other people with the same problem. Its clearly a Windows 11 or Dropbox issue.
I hope you find an answer with the Dropbox Team... until that i use loom pro and our company discuss to move away from our Dropbox Storage.
- Megan
Hey HG19911, sorry for the late reply, we were looking at this with our Team.
Have you tried uninstalling, and re-installing Dropbox Capture, just to see if the issue remains?
If I were you, I'd also try to disable any audio enhancements to see if this changes things. You can see more about this here.
