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Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
2 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
Desktop
Dropbox Capture
Windows
jsonderg's avatar
jsonderg
Explorer | Level 4
2 years ago

I have the same problem. Capture v97.6.0. Windows Laptop with evo i7. MS Edge browser. Have done two screen recordings and the audio is very much messed up.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jsonderg, how are you today?

     

    You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too? 

     

    Let me know more, and we'll take it from there!

    • jsonderg's avatar
      jsonderg
      Explorer | Level 4
      2 years ago
      I didn’t try another browser on the PC. I suggest Dropbox performs testing.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jsonderg, I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture.

         

        When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!

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