"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

Hannah sure! 

Thanks,

Davide

Hello,

since the last big update of Dropbox (moving whole user's stuff from <user directory>/Dropbox into Devices) I often get the same errors.

The update itself succeeded, so I guessed everything would be fine and indeed under the Section Devices I have access to all my files stored in Dropbox.

Before posting my dropbox_error.txt file I want to mention one point that I was aware of reading the error file. It is the lines:

... and look at the subdirectory python-packages.zip as part of the long path specified. So indeed there is an existing zip archive in the middle of the path and obviously all next subdirectories and consequently the root file boot_error.pyc cannot be reached.

It's now the question if this leads to the last error in the dropbox_error.txt file or not (see last line below)

I append the whole dropbox_error.txt:

I hope you can help and thanks in advance

Ralf

Hi,

Since yesterday Dropbox can’t load at startup, giving the following error dialog: 

"Dropbox cannot start / Dropbox ran into a connection issue"

I can only access my folders online and the desktop app is not running anymore.

 I’ve already re-install three times the app in my desktop and nothing has changed. It appears the same error.

Could you help me?

Thanks,

Carla

SEE the Error: dropbox_erroreiqf655f.txt

bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: f715a7a3-fa03-5afc-a31e-aa539647be8d
pid: 975
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Carla'
appdata: '/Users/administrador/.dropbox/instance1'
real_path='/Users/administrador/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/Carla/Library/CloudStorage/Dropbox'
real_path='/Users/Carla/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
real_path='/private/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6279, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5821, in _init_components_for_account
File "dropbox/client/main.pyc", line 5745, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002190060 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600002193870 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 1192 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 1192 on anonymousListener or serviceListener}}}}}

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Marie Starr wrote:

Using an old Mac that a colleague was logged into and dropbox won't launch and let me log in.

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What version is your operating system?