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"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
Hannah
Dropbox Staff
Dropbox StaffNot a problem, Davide, I just emailed you, so we can continue from there.
Thanks!
I have the same issue after rebooting my Macbook today. Any solution for this issue?
- Walter
Hi mrumpf, sorry to hear about this.
Could you click on the blue hyperlink shown in your error message and send us the full error log?
Thanks!
Hi Walter.
I am running into the same problem. Here is my log:
bn.BUILD_KEY: Dropbox
bn.VERSION: 164.4.7914
bn.constants.WINDOWS_SHELL_EXT_VERSION: 58
bn.is_frozen: True
machine_id: 504e615a-f3e6-50f0-b39b-2cb12e4ef1f9
pid: 70342
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Miguel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Miguel Camacho', pw_dir='/Users/miguelcamacho', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Miguel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Miguel Camacho', pw_dir='/Users/miguelcamacho', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Miguel', 'admin', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Miguel', 'admin', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/miguelcamacho'
appdata: '/Users/Miguel/.dropbox/instance1'
real_path='/Users/Miguel/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/miguelcamacho/Library/CloudStorage/Dropbox'
real_path='/Users/miguelcamacho/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2h/j11yhpy906z10zg4ncxqkx300000gn/T'
real_path='/private/var/folders/2h/j11yhpy906z10zg4ncxqkx300000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5801, in _init_components_for_account
File "dropbox/client/main.pyc", line 5725, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600000c041e0 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:completionHandler:, NSUnderlyingError=0x600000c04810 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 70467 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 70467 on anonymousListener or serviceListener}}}}}
