We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

javiindy's avatar
javiindy
Explorer | Level 4
3 years ago

Dropbox blocked on download

My Dropbox Windows desktop application is failing to sync. It's been telling me for days that it needs to download 4544 files, but it's not doing it. It is stopped and tells me that the remaining time to do so is 2 or more days. My internet connection works fine, I have high speed fibre, and until a few days ago, everything worked OK. I simply wanted to change some folders to be "online only" and since then I have Dropbox blocked on download (it does upload files). Can you help me? Thanks a lot!

Desktop
Setting up the apps
Sync
  • Megan's avatar
    Megan
    3 years ago
    Awesome, javiindy! 

    Give me another shout if something comes up.

    Cheers!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey javiindy, how are you this Monday? 

    As a first step, can you let me know your app's version and syncing status?

    Also, did the number of files decrease at all, or no?

    Let me know, and we'll take it from there.
    • javiindy's avatar
      javiindy
      Explorer | Level 4
      3 years ago

      Hi Megan, thanks for your help. It looks like the issue has been resolved. I think there were some files that were blocking the process. Cheers and thanks again.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Awesome, javiindy! 

        Give me another shout if something comes up.

        Cheers!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!