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javiindy's avatar
javiindy
Explorer | Level 4
3 years ago

Dropbox blocked on download

My Dropbox Windows desktop application is failing to sync. It's been telling me for days that it needs to download 4544 files, but it's not doing it. It is stopped and tells me that the remaining tim...
Desktop
Setting up the apps
Sync
  • Megan's avatar
    Megan
    3 years ago
    Awesome, javiindy! 

    Give me another shout if something comes up.

    Cheers!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey javiindy, how are you this Monday? 

As a first step, can you let me know your app's version and syncing status?

Also, did the number of files decrease at all, or no?

Let me know, and we'll take it from there.
  • javiindy's avatar
    javiindy
    Explorer | Level 4
    3 years ago

    Hi Megan, thanks for your help. It looks like the issue has been resolved. I think there were some files that were blocking the process. Cheers and thanks again.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Awesome, javiindy! 

      Give me another shout if something comes up.

      Cheers!
      • javiindy's avatar
        javiindy
        Explorer | Level 4
        3 years ago

        Thank yoy very much!

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