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suethomo's avatar
suethomo
Explorer | Level 3
2 years ago

Dropbox Backup partially backup, not updating.

When I go to manage my backups the Mac is Disabled.  I am backing up 3 folders from my computer hard drive.   They are only partially backup and not updating.  Screen shots to help explain.

Computer Backup
Desktop
Dropbox Backup
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi suethomo, welcome to our Community! 

     

    If I understand your issue correctly, it seems that the "Catalog backups" has been stuck like that for quite a while, am I right on this one? Feel free to correct me.

     

    How long has it been stuck updating? Do you see any small, slow progress in the numbers updating on the second screenshot or none?

     

    Can you also hover over your little Dropbox icon, next to your WiFi, and let me know the version of the app that you're using? 

     

    Keep me posted, and we'll take it from there! 

    • suethomo's avatar
      suethomo
      Explorer | Level 3
      2 years ago

      Yes it has been stuck for some time.  - Probably for at least a month.  I've only just noticed it tho'.  The version is 181.4.5678

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey suethomo, sorry to jump in here.

         

        Can you try closing the Dropbox app and relaunching it from your applications folder, to see if that helps?

         

        Make sure to also restart your computer.

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