We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

suethomo's avatar
suethomo
Explorer | Level 3
2 years ago

Dropbox Backup partially backup, not updating.

When I go to manage my backups the Mac is Disabled.  I am backing up 3 folders from my computer hard drive.   They are only partially backup and not updating.  Screen shots to help explain.
Computer Backup
Desktop
Dropbox Backup
suethomo's avatar
suethomo
Explorer | Level 3

Yes it has been stuck for some time.  - Probably for at least a month.  I've only just noticed it tho'.  The version is 181.4.5678

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey suethomo, sorry to jump in here.

 

Can you try closing the Dropbox app and relaunching it from your applications folder, to see if that helps?

 

Make sure to also restart your computer.

  • suethomo's avatar
    suethomo
    Explorer | Level 3
    2 years ago

    Not sure what is going on here.  I can see the backups when I go to Manage Backups (see screen shot).  But when I use the dropbox icon on top of screen I get a constant updating but at the bottom it says everything is up to date.

    • suethomo's avatar
      suethomo
      Explorer | Level 3
      2 years ago

      I simply want to backup 3 folders which are in a folder on my computer called Catalog backups.  But I get the Dropbox Backup window asking me to plugin Catalog backups to resume backup.  I have almost given up trying to figure out why I cannot do this - what should be a simple thing to do.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi suethomo, just to clarify and make sure we're on the same page: you mentioned that you simply want to backup 3 folders from your computer called Catalog backups. Is this your current device? 

         

        However, the Catalog backups one we're looking at on the screenshot, seems to be an external hard drive. 

         

        As for the folder you see when you visit online, is it complete? 

  • suethomo's avatar
    suethomo
    Explorer | Level 3
    2 years ago

    Have tried doing as you suggested and launched from App folder.  Also deleted and re-installed app.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!