We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bat-Sheva G.'s avatar
Bat-Sheva G.
Helpful | Level 6
12 months ago

Dropbox archive in two locations. Which one to delete?

I have a Mac Studio running OS Ventura 13.4.  My dropbox app gives me the option to store my Dropbox folder location wherever I want.  I have selected to have it stored in my user folder on my machine:  [MyUsername]>dropbox. 

 

Meanwhile I have discovered another dropbox folder in Users>[MyUsername]>Library>CloudStorage>Dropbox (11-14-22 12/00 PM) Archive.  This folder is burning up 165 GB on my hard drive, and only contains a portion of the dropbox files -and only up to 11/14/22, nothing more recent than that.  I believe this is a bug having to do with the fact that Dropbox needs to be stored in the cloudstorage folder these days. 

 

I would like to get that 165GB of drive space back and not have two separate dropbox folders like this. 

 

 Is it safe to delete this archive? 

 

I tried to move my dropbox folder to the [myusername]>library>cloudstorage folder, but received an error message from the dropbox app saying that I am unable to put a dropbox folder there.

 

This feels like a bug...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, Bat-Sheva G., I'd be happy to help!

     

    As a first step, I suggest that you access the app's preferences, and then visit your Sync tab there. 

     

    That should give you the actual Dropbox folder location. Once you check where your Dropbox folder is syncing, you can then safely delete any other references, just make sure that you don't need the content in the other location. 

     

    I hope this clarifies, let me know if you have any questions!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!