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Joak0695's avatar
Joak0695
Helpful | Level 6
10 months ago

Dropbox app won't open on Windows 11.

Hi.  My dropbox app won't open when I click on it, run it as administrator, disable my firewall or anti-virus program, reinstall it, or anything else I have tried... It is the same for both my comp...
Desktop
Windows
  • Joak0695's avatar
    Joak0695
    10 months ago

    Thanks, it helped so my files are syncronizing again. However, I need to use a shortcut to access the dropbox folder - i can't use the app from start or the processlinje shortcut. 

Joak0695's avatar
Joak0695
Helpful | Level 6

Hi Megan, 

 

The app does not react. I have tried opening it from theTaskbar, I have tried running it from start (also with administrator). However, I can access the files through a shortcut on the desktop, but not the app. 

I have tried uninstalling/re-installing it multiple times. Also searched the web for answers.

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Joak0695 - sorry to jump in here, but I just wanted to mention  that the next troubleshooting step here would be a clean, advanced reinstall.

 

Could you give it a go using the offline installer from this page directly and let us know how it goes? 

 

If you're on the Basic plan, also be careful not to hit your account's device limit. 

  • Joak0695's avatar
    Joak0695
    Helpful | Level 6
    10 months ago

    Thanks, it helped so my files are syncronizing again. However, I need to use a shortcut to access the dropbox folder - i can't use the app from start or the processlinje shortcut. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi Joak0695, we appreciate the feedback on this matter. You can try to manually create a shortcut to the Dropbox folder through Windows and add it to your taskbar.

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