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Forum Discussion
Dropbox APP missing
The main reason why the construction company that I represent, had decided to start using Dropbox instead of a server are 2
1) Everything is in the iCloud no need to have computers with a lot of ...
Hey all, thanks for posting here!
Your feedback regarding our Dropbox desktop application has been very valuable, and I will endeavor to make sure your voice is heard.
I will pass on your comments to the relevant departments so that we can further improve our product.
Keep in mind that no features were removed and you can still use your Finder or File Explorer without an issue.
If you have any questions, or you're not sure how to achieve something on your app, this is why we are here to jump in and help.
Thanks a bunch!
Megan
Dropbox Staff
Dropbox StaffHey all, thanks for posting here!
Your feedback regarding our Dropbox desktop application has been very valuable, and I will endeavor to make sure your voice is heard.
I will pass on your comments to the relevant departments so that we can further improve our product.
Keep in mind that no features were removed and you can still use your Finder or File Explorer without an issue.
If you have any questions, or you're not sure how to achieve something on your app, this is why we are here to jump in and help.
Thanks a bunch!
It is absolutely FALSE that no features were removed! How can I do selective sync?? All of your website instructions say "use the app", which you killed. I am rapidly looking for an alternative, but am curious if you will refund the yearly fee I just paid for Professional, as you changed the terms with no notice. SHAME ON YOU for ruining something that has worked well for years.
I have been a user of dropbox forever. With dropbox ending support for the desktop app, I no longer can use Selective Sync, which was at the heart of how I used the product. I have multiple computers, and different files are held locally on each of them. I need those files to be local because I have to access without internet. But none of the computers can hold all of the files I have.... ergo, the Selective part of selective sync.
how am I supposed to use this product without the Preferences control that the desktop App gave me? Why did you ruin such a great product by taking away the App? And please don't tell me "no functionality was removed". Really, it was. Even you own web based documentation only can explain how to do certain things by referring a user to the App.
- Jay
Hi Sheila M.8, this feature was never removed from the app. When you click the Dropbox icon near the clock, you can click on the avatar on the top right, then Preferences, and Sync to amend the selective sync settings.
Hi Jay,
Thanks for attempting to answer this. However, the directions you provided only work in the non-defunct desktop app. The only thing that happens when you click on the icon on the taskbar now is that the file explorer/finder window opens to the dropbox folder. That's it. No window opens, no avatar is there, and no ability to adjust preferences exists. If you look at this very long thread, you will see this issue is what we are all complaining about. Dropbox somewhat stealthily removed the app and its functionality.
- Megan
Hi Sheila M.8, sorry to jump in here!
Can you send us a screenshot of the icon you click on your end when trying to access the app's settings, please? That'll help us get a clear visual of what is happening on your end.
Is this the one you're clicking on your end?
