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Forum Discussion

Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Desktop
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

K M's avatar
K M
Explorer | Level 3

Of course I did change the computer couple of times but things and settings on the laptops were usually the same and the current laptop has been in use for, I guess more than three years.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

 

Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

 

You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

  • K M's avatar
    K M
    Explorer | Level 3
    2 years ago

    Dear Megan,

    Problem resolved. Thank you. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Awesome news K M!

       

      If you need anything else, let me know! 

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