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Forum Discussion

Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Desktop
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi K M , I hope you're doing well and thanks for the error log!

 

As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device?

 

Do you still see the same error upon the Dropbox app startup?

 

Keep me posted!

K M's avatar
K M
Explorer | Level 3
2 years ago

HI Megan

I did disable the antivirus but of no use. The funny thing is that the problem happened suddenly and after using DB on the same computer for nearly a decade. No problem before.

 

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