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Forum Discussion

Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Desktop
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

Medrod's avatar
Medrod
Explorer | Level 4

I d/l'd the newer version of drop box via the link that you provided. With VPN and Virus Protection both turned off, I installed that version; of course I had already removed the version of Drop Box that I had previously installed. Installation directed me to log in, which I did. From that point I got nothing but the rotating boxes, again. Checking the Show Hidden Icons and pointing to the Drop Box icon, I once again saw the msg that it was waiting to be linked to the proper file. Five minutes later with the boxes still going round and round, I closed the program.

 

Still no luck.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, Medrod, that's a bit strange.

 

Can you try a more advanced reinstall of the app, to see if that works?

  • Medrod's avatar
    Medrod
    Explorer | Level 4
    2 years ago

    One question before I try the Advanced Reinstall. As I mentioned, this is a new computer onto which I am attempting to install s/w that was on my previous computer. This statement, taken from the link you provided, concerns me: "Finally, this process only works when linking to the exact same account that was previously linked to this computer."  That's the problem, no account has been linked to THIS computer.

     

    Should I give it a try anyway?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Medrod, yes, I would suggest that you give this one a go. 

       

      There is no problem if no account has yet to be linked to the current device. 

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