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Forum Discussion
Download option missing
I know this has worked before, so I must be doing something wrong. Downloading seems to be missing. Specifically, I'm trying to download a folder, but I can't find how to download a file without opening it either. There is no Download button anywhere I can find in the window. And when I right click on the folder or file, I don't see either Download or Open.
I've tried two browsers (Chrome and Firefox) and am in Windows 10.
Hi Jane. Most of this was solved by getting admin provileges from the uploader. The only small part I haven't figured out is how to download a subfolder. There is a button to download the entire folder, and clicking on the ellipsis at each of the files allows me to download those one by one. But that problem is minor. I can always download the whole thing and then keep only the subfolder that I need.
Thanks for your replies on this.
@JaneA wrote:
Hey greenbergman,
Welcome aboard!
Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it there?
Please let me know whether any of the above helps you!
Warm regards,
JaneA
- Jane
Dropbox Staff
Hey greenbergman,
Welcome aboard!
Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it there?
Please let me know whether any of the above helps you!
Warm regards,
JaneA
Hi Jane. Most of this was solved by getting admin provileges from the uploader. The only small part I haven't figured out is how to download a subfolder. There is a button to download the entire folder, and clicking on the ellipsis at each of the files allows me to download those one by one. But that problem is minor. I can always download the whole thing and then keep only the subfolder that I need.
Thanks for your replies on this.
@JaneA wrote:
Hey greenbergman,
Welcome aboard!
Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it there?
Please let me know whether any of the above helps you!
Warm regards,
JaneA
- EdWould you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT
Thank you!
Hi Jane,
Could it be that I need to have admin privileges?
@JaneA wrote:Hey greenbergman,
Welcome aboard!
Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. can you see it there?
Please let me know whether any of the above helps you!
Warm regards,
JaneA
- Jane
Hey greenbergman,
Could you please clarify how you are trying to open the file in question? Online or on your desktop? Also, what is the file extension?
Thanks,
JaneA
