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Forum Discussion

greenbergman's avatar
greenbergman
New member | Level 2
8 years ago

Download option missing

I know this has worked before, so I must be doing something wrong. Downloading seems to be missing. Specifically, I'm trying to download a folder, but I can't find how to download a file without open...
Desktop
Setting up the apps
Web
  • greenbergman's avatar
    greenbergman
    8 years ago

    Hi Jane. Most of this was solved by getting admin provileges from the uploader. The only small part I haven't figured out is how to download a subfolder. There is a button to download the entire folder, and clicking on the ellipsis at each of the files allows me to download those one by one. But that problem is minor. I can always download the whole thing and then keep only the subfolder that I need.

    Thanks for your replies on this.

    @JaneA wrote:

    Hey greenbergman,  

    Welcome aboard!  

    Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it there?  

    Please let me know whether any of the above helps you!  

    Warm regards, 

    JaneA

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey greenbergman,  

Welcome aboard!  

Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it there?  

Please let me know whether any of the above helps you! 

Warm regards, 

JaneA

greenbergman's avatar
greenbergman
New member | Level 2
8 years ago

Hi Jane,

Could it be that I need to have admin privileges?

 

@JaneA wrote:

Hey greenbergman, 

 

Welcome aboard! 

 

Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. can you see it there? 

 

Please let me know whether any of the above helps you! 

 

Warm regards, 

JaneA

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey greenbergman,  

    Could you please clarify how you are trying to open the file in question? Online or on your desktop? Also, what is the file extension?  

    Thanks, 

    JaneA

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