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Forum Discussion

jaross's avatar
jaross
New member | Level 2
2 years ago

Desktop app won't install on new computer.

old computer, deleted app. Dropbox won't recognize app on new computer? Number to call?  I only have 3 computers now.
Desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

     

    If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

jaross's avatar
jaross
New member | Level 2

The only message is that I have 3 devices, and the free plan only allows 3.  That is why I signed out and deleted the Dropbox App from the oldest computer.  So I now only have 2 with the app and signed in... Somehow it isn't recognizing that I deleted the app and signed out of the old machine.

 

Please help.

Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

 

If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

  • jaross's avatar
    jaross
    New member | Level 2
    2 years ago

    Megan.. I went into the section that you suggested.  I did  delete the correct computer...!!!  Thank you so much for your help.  The missing piece was to go to another place to delete the one computer!

     

    Judy

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Amazing news jaross! 

       

      If you need anything else, give me a shout! 

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