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demonhawk's avatar
demonhawk
Helpful | Level 6
8 years ago

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
Desktop
Setting up the apps
Windows
  • demonhawk's avatar
    demonhawk
    8 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey demonhawk, 

 

I appreciate your prompt reply!

 

Would you mind sharing a ticket ID in your reply, so that I make sure someone gets on it as soon as possible? 

 

Thanks for your ongoing cooperation on the matter, 

JaneA

 

 

demonhawk's avatar
demonhawk
Helpful | Level 6
8 years ago

Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey demonhawk, 

     

    So glad to hear that this was resolved for you! :slight_smile: :grinning:

     

    Please keep in mind that thelatest stable build was released on Friday, so this was probably fixed after the installation of the latest stable version on your desktop. 

     

    If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

     

    Hope you have a great week ahead,  

    JaneA

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