Hey demonhawk,
Thanks for the prompt reply, much appreciated!
Hmmm... As a first step, we'd have to make sure that the software is working correctly, since it seems that both accounts aren't syncing correctly. I’d like you to do a complete reinstall to try to fix the problem. This will not affect or remove the files in your Dropbox folder. Please follow the steps below:
#1. Quit Dropbox by clicking on the Dropbox icon on your system tray, then click on the gear icon and select "Quit Dropbox".
#3. When the uninstall finishes, please restart your computer to ensure that the uninstall is complete.
#4. After this, please proceed to delete remaining registry entries:
a) Click the Start button. Type REGEDIT in the search box and press Enter.
b) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\
c) In both or either of these folders, please delete only the "Dropbox" and "DropboxUpdate" folders by right-clicking on the individual folders and selecting "Delete".
#5. Then, please delete the Dropbox remaining folders:
a) Open a Windows File Explorer (not Internet Explorer).
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter.
c) Delete the folder "Dropbox" from the resulting window.
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations):
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%
e) Then restart your system.
Please note that deleting any of these folders will not delete the files in your Dropbox folder.
#7. During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes. Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line" may generate conflicted copies.
Please let me know how this works for you in your reply!
Warm regards,
JaneA
