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Forum Discussion

morningjo's avatar
morningjo
Explorer | Level 3
7 months ago

Desktop and Documents folders disappeared from my connected Mac computers

All the files from the 'Desktop' and 'Documents' folders of both my home laptop (macbook air) & my office desktop (mac mini) used to automatically sync into my dropbox, and I could view it from the D...
Desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there, morningjo, thanks for joining the Dropbox Community and sorry to see that you're having trouble.

 

It sounds like your backup was updated to the new experience.

 

Can you access your backed up folders from your account online here as normal?

 

Keep me posted.

  • morningjo's avatar
    morningjo
    Explorer | Level 3
    7 months ago

    Hi Hannah, yes I updated to the new BackUp without realising it would then remove the device's icon (and associated Desktop & Documents folders) from my dropbox app. I don't like this, because I cannot work on a backed up file from a different device, nor can I save a new file created on device A to a folder located in the backup of Device B.

     

    I have deleted the BackUp, unlinked the device, uninstalled dropbox app, re-installed the app, but as soon as I sign into the re-install app it is NOT prompting me to ask which folders (Desktop, Documents, Downloads) from the device I'd like synced on dropbox. What do I do to get these folders back synced on dropbox?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      I understand where you're coming from, morningjo.

       

      I'm afraid it's currently not possible to go back to the older version of the backup feature, however, I will pass your feedback along to our team about it.

       

      On the original computer, your desktop folders should have returned back to their original locations, so you can access them from there.

       

      To access your backups from other devices, you can use the backups page on dropbox.com.

      • morningjo's avatar
        morningjo
        Explorer | Level 3
        7 months ago
        I need to be able to access my desktop files (and work on them) across all my devices.

        Since backup is not an option (does not appear on the app, and files on web cannot be worked on) , what is the solution?

        I tried copying the Desktop folder into the app- but that only merely creates a copy of the files. It does not sync new/edited files save on the device’s desktop with Dropbox

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