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Jonsblog's avatar
Jonsblog
New member | Level 2
5 months ago

Defective Dropbox Win10 update and installation file

Your most recent Win 10 update and the Win 10 installation file offered on your website are both defective, though my account files on your website and via my iPhone still work just fine.   You a...
Desktop
Install
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Sorry to hear that you're having this issue, Jonsblog.

 

Do you have any security programs, like an antivirus, VPN or firewall that could be affecting the installation?

 

If so, try to turn them off temporarily, to see if it helps.

 

Otherwise, can you try the offline installer and let me know how it goes?

 

Thanks.

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