We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
Hi there,
My dropbox stopped Synching. I tried loading the app and I'm getting an error message. Can anyone help me please? I've reinstalled the app. Nothing seems to be working.
Error Message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 141.4.3299
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: fda19104-2c4b-57e2-b558-ce1a3131650f
pid: 1089
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='bse', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chelsea Honner', pw_dir='/Users/bse', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='bse', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chelsea Honner', pw_dir='/Users/bse', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/bse'
appdata: '/Users/bse/.dropbox/instance2'
real_path='/Users/bse/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/bse/Dropbox'
real_path='/Users/bse/Dropbox'
mode=0o40307 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/hf/9b4dgl4914lbsz1wxlb20r100000gn/T'
real_path='/private/var/folders/hf/9b4dgl4914lbsz1wxlb20r100000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 838, in wrapper
File "dropbox/client/main.pyc", line 6619, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6167, in _init_components_for_account
File "dropbox/client/main.pyc", line 6091, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 268, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 250, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 202, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
Megan
Dropbox Staff
Dropbox StaffHi C Honner, wishing you a great Wednesday ahead!
Can you try follow these steps?
If you have any questions, let me know.
Can you try follow these steps?
If you have any questions, let me know.
