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keithfkelly's avatar
keithfkelly
Helpful | Level 6
4 years ago

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
Desktop
Setting up the apps
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi RichT, & AlexisE, how are you today?

 

Could you clarify the version of the desktop app that you're using on your end, and send me a screenshot of the event logs you see on your end too?

 

Keep me posted, and we'll take it from there! 

RichT's avatar
RichT
Helpful | Level 6
2 years ago

Megan how are you getting on responding on this issue?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, happy Tuesday! 

     

    I hope you're doing well. For anyone facing this issue, would it be okay if I reach out to you internally, in order for us to have a closer look into this?

     

    Let me know! 

    • RichT's avatar
      RichT
      Helpful | Level 6
      2 years ago

      Megan yes please feel free to email me on my account email

    • donwright's avatar
      donwright
      Helpful | Level 6
      2 years ago

      I've had this exact issue for 3+ years and nobody ever was able to help me resolve it . . . . in the end they said "At least they aren't CRITICAL errors and are only ERRORS"

      And I'm a BUSINESS customer . . . . everyone I know (11 of my clients) all have the same issue. . . . . I gave up and am 2-3 months away from switching to my dedicated and AMAZON S3 SECURED Synology Cloud system . . .

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        RichT, I just logged a ticket for you. Please get back to me, when possible, and we’ll check this further.

  • Homegrown Phenom's avatar
    Homegrown Phenom
    Helpful | Level 6
    2 years ago

    RichT don't hold your breathe... they will never acknowledge or respond with a solution on this issue.  nearly 2 years and counting for me...

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