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Forum Discussion

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
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Mac
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
jdshaffer's avatar
jdshaffer
Helpful | Level 5

Exact same problem here... Dropbox suddenly stopped working on all my M1 Mac computers -- MacMini, iMac, and Macbook Air.

All machines are up to date with the latest software and running MacOS 13.4.

 

If I delete the app, reboot, and reinstall then it will work for a few minutes, then quits.

Richard H.11's avatar
Richard H.11
Explorer | Level 4
2 years ago

Same here. Some time ago, I'd had to switch on "install early releases" in Dropbox, because they hadn't updated their release for new versions of MacOS. I just switched it off, downloaded and installed the stable app and it's now fine. Like many people, Dropbox seems to have lost the habit of actually testing before going to beta

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