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Forum Discussion

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
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Mac
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Gayle1402's avatar
Gayle1402
Helpful | Level 5

Dropbox app has gone from menu bar. Clicking on Dropbox App doesn't launch anything. Nothing syncing. No right click ability to Transfer, or copy a link etc. Ideas? (Didn't install anything new or do anything). Maybe it updated automatically overnight? 

MDSGNCHGO's avatar
MDSGNCHGO
New member | Level 2
2 years ago

I am having the same issues on both my MacBook Pros running MacOS Ventura 13.4. The app completely disappears from the menu bar. I have done a clean uninstall. Reinstalling the app gets it going for a little while, once the indexing is done, only to have it quit. 

  • CWPetroleum's avatar
    CWPetroleum
    New member | Level 2
    2 years ago

    Same issue with my MacBook Pro M1 Max.  Running MacOS Ventura 13.4

     

    Dropbox App Version v177.3.5390

     

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