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Forum Discussion
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
Dropbox app has gone from menu bar. Clicking on Dropbox App doesn't launch anything. Nothing syncing. No right click ability to Transfer, or copy a link etc. Ideas? (Didn't install anything new or do anything). Maybe it updated automatically overnight?
Me, too!
My MacBook Air is running macOS (Ventura 13.4 (22F66)). I noticed that Dropbox icon on the menubar had quietly disappeared with no error message, so I panicked and restarted the Mac again and again. No luck.
I double-clicked /Macintosh HD/Applications/Dropbox.app (Version 178.2.762), but it did not do anything at all after many tries.
I then went to Dropbox website and obtained DropboxInstaller.dmg. I double-clicked it, and it started Dropbox with the icon in menubar! I happily waited 1/2 hour for 100 000+ files to sync. When syncing was done, everything looked fine with BLUE dot on files as usual. However, Dropbox icon quietly disappeared after several minutes, just like before.The current location of my Dropbox folder is ~/Dropbox/. There is no CloudStorage in my ~/Library/ folder.
I am desperate, so PLEASE HELP!
Same problem for both me and my wife, both running Mac OS 13.4 on 14" MacBook Pros.
I received help via support on Twitter. They said to go here: https://www.dropbox.com/account/security
Click on the bin next to the Device (Mac) and then click on UNLINK (don't tick the delete all files box).
Then go here: https://www.dropbox.com/install
Download and install again.
When I did this, it indexed for about half an hour. Dropbox now in Menu up top and contextual right clicks all work.
BUT... the thing I have noticed, is that the version installed from the website, tells you that you need to upgrade, so clearly the website download isn't the latest version. I will bet anything that it will automatically update and this will all happen again!
I am having the same issues on both my MacBook Pros running MacOS Ventura 13.4. The app completely disappears from the menu bar. I have done a clean uninstall. Reinstalling the app gets it going for a little while, once the indexing is done, only to have it quit.
Same issue with my MacBook Pro M1 Max. Running MacOS Ventura 13.4
Dropbox App Version v177.3.5390
I went to Dropbox on the web - https://www.dropbox.com/account/general
Under settings, then General, turn OFF Early releases button, and save.
Seemed help - KK
- SAME
- Same in 12.6.6 on two Macs, one a clean install.
No menu, sync and context menu seem to work, but no access to Dropbox app in menu bar.Same as all the other people have posted.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
