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topoloco2000's avatar
topoloco2000
Explorer | Level 4
2 years ago

Can't open Dropbox folder with Explorer (Windows 10)

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and ...
Desktop
Dropbox Basic
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there topoloco2000, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? 

 

This will help us assist further. 

Kris Loveman Elliott's avatar
Kris Loveman Elliott
New member | Level 2
2 years ago
Simply what I said above… I’m paying and I have been paying for the last several years for DropBox. In the last 2 months, I can’t find Dropbox anywhere on my computer. It’s not available, yet I’m paying for it. (It’s on my last statement).
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Kris Loveman Elliott, sorry to hear you're having issues with this.

     

    Have you tried reinstalling the desktop app on your computer at all lately?

     

    You can find the latest version here, if needed. 


    As for your support options, you can have a look here for more information. 

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