We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RunBear's avatar
RunBear
Helpful | Level 5
7 years ago

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
Desktop
Security
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago

    Try a CTRL-left click to access the legacy menu.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey michaelytt, sorry to hear that my recommendation hasn’t fixed the issue you’re facing & I appreciate the time you devoted to try my suggestions. As it seems that you’ve already tried working on that on your end (& just so as to expedite resolution), let me have a closer look to your account specifics on my tools. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile. 
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again & I’ll be awaiting your next reply!
michaelytt's avatar
michaelytt
Explorer | Level 3
6 years ago

Dear Jane,

Thank you for your reply. Poking around I saw something that said in order to see the menu you have to have permission from the administrator.  I am the administrator, so apparently I have to somehow give myself permission to see the menu.

Michael

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for pinging me back here michaelytt! It looks like you’re referring to the admin privileges required to run Dropbox with full functionality on your computer, which is different than the role assigned if you’re working on a team account. While I’ve already sent you a brief message back regarding your initial inquiry, I’d happily explore whether installing our application with admin rights does the trick for you to get to the Preferences menu.

    Once you get back in touch with me, we can discuss it in more detail Michael!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!