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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    6 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3

Hi Nancy, thanks for the message. I just followed your instruction and got a new ticked number. Please let me know what I need to do next. Thanks.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

  • Charlie Zhang's avatar
    Charlie Zhang
    Explorer | Level 3
    6 months ago

    Thanks so much Nancy!

  • CharlesFrankel 's avatar
    CharlesFrankel
    New member | Level 2
    2 months ago

    My original email address were the OTP is sent is no longer available 
    I have a new email address 
    removed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey CharlesFrankel , thanks for posting here! 

     

    I'd love to have a closer look into this, but I'd need to send you an email in order for us to investigate further. Would that be okay? 

     

    Keep me posted! 

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