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Forum Discussion
gabriel_nemeth
4 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've...
- 4 years ago
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Yorams
New member | Level 2
Hi there.
A few minutes ago, I got a red X on my Dropbox icon. If I go with my mouth over the icon, I have a message "cannot establish secure internet connection". I had the same problem in a second PC about few days ago and could not solve it. The time is correct. Why suddenly it happened and what can I do to resolve it?
Lars B
4 years agoNew member | Level 2
I have the same problem and i have read on the internet that it is a common problem after updating to dropbox 111.4.472. I hope dropbox will solve the problem and correct the update.
- EricAnnegarn4 years agoExplorer | Level 4
How long will that take? How do we escalate the issue so someone pays attention?
- Lars B4 years agoNew member | Level 2
I think that everybody who has the problem has to mail Dropbox and ask for a solution. I think they have to make a correction in the last update 111.4.472.
- Ulf_Holm4 years agoNew member | Level 2
I had a chat with the support desk at Dropbox. They guided me through a procedure to install a new version - 112.3.254. It fixed the problem on both of my machines. I asked them to publish the fix on this thread of the forum. He said he will alert it. If nothing comes, contact the helpdesk.
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