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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Desktop
Error Messages
Setting up the apps
Windows
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

mauz's avatar
mauz
Explorer | Level 4

Hi everyone, the Dropbox team released a latest beta update -112.3.254- that fixes the issue, mine is back up running, i recommend you all install and will be able to sync your files ;)

  • Sneaker42's avatar
    Sneaker42
    Helpful | Level 6
    4 years ago

    Daphne78 

     

    Hi. Can we get an offical reply on this topic please? The problem started on last friday and people keep piling up in this thread.

     

    Is the topic under investigation? When can we go back from beta to stable version? 

     

    Regards. Sneaker42

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Thanks for all your updates here everyone!

       

      As I'm sure you've seen, this beta version of the desktop app has been suggested to resolve the issue for the moment while we look into this.

       

      I've noticed a lot of mentions of using ESET too. In these cases, I can suggest checking to see if it's been set to exclude the Dropbox certificate within the "Ask about non-visited sites" mode.

       

      Also, it would be worth ensuring that dropbox.exe is excluded from protocol filtering.

       

      I'll be in touch here with any news on the topic, so please feel free to give me a nudge here too in the meantime!

      • gabriel_nemeth's avatar
        gabriel_nemeth
        Helpful | Level 6
        4 years ago

        Daphne if the previous version and the beta version works, then the problem isn't with Eset.

    • mauz's avatar
      mauz
      Explorer | Level 4
      4 years ago

      I received an official reply from db team, they are on it, meanwhile for emergency sync they recomended the working beta update. It helped. 

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