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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Desktop
Error Messages
Setting up the apps
Windows
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hi tale88, I'm sorry to hear you're having trouble with this!

 

Just to confirm, are you getting this error from the desktop app when it's trying to connect?

 

If so, please check out this article for some more info on the error.

 

Let me know how it goes!

Sneaker42's avatar
Sneaker42
Helpful | Level 6
4 years ago

Yes I can confirm it is just the windows 10 desktop app v111.4.472 thats broken. I can still log into website, otherwise I couldn't post here, or?

 

The mentioned article doesn't help a bit. Firewall, proxy, system time all has been checked twice and it's fine.

  • Chemagc's avatar
    Chemagc
    Helpful | Level 5
    4 years ago

    Hola desde hace unos días es imposible acceder al programa de windows de dropbox, ha sido actualizado pero siempre da el mismo error y la hora y configuración es la correcta.

    • intz's avatar
      intz
      Helpful | Level 5
      4 years ago

      I uninstalled the last version of dropbox and installed the previous one.  Everything works fine now. So it seems to be a problem of the new version. 

      • Martin D.22's avatar
        Martin D.22
        Helpful | Level 6
        4 years ago

        "works fine now" ... 
        Yeah ... but then it updates to the bad version and stops working

  • Chemagc's avatar
    Chemagc
    Helpful | Level 5
    4 years ago

    Se puede acceder al modo web correctamente, pero no a la aplicación. Debido a la falta de asistencia ¿existe otra aplicación de nube donde configurar la cuenta de dropbox?

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