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Forum Discussion
Beta Build 191.3.4950 all my Backup files moved to their original location.
The client just updated to this build on MacOS (Sonoma 14.3) and its moved all my folders out of the backup folder and into their original location. I disabled and re-enabled the backup but while it said it would move the files into the Dropbox backup folder, they remain in their normal location still.
So the Desktop app updated a couple of weeks ago and since then it stopped syncing. I reinstalled the app but when I switch Backup on, the Desktop, Documents, Downloads, etc folders no longer appear in the Dropbox Mac folder and are back in their original locations on the Mac.
I'm running v192.4.4605 of the Dropbox app and the latest public beta of Mac OS 14.4.
- Walter
Dropbox Staff
Hey Allosunshine - sorry to hear you're still having issues with this.
Could you let us know if you tried Megan's suggestion to check your backups page online?
What do you see in the app's preferences under the Backups tab by the way?
It would appear the folders are being backed up and I can see them online.
It's not a case of the Backup won't enable, the folders I choose to backup, previously got moved into the Dropbox\Mac folder, i.e. Dropbox\Mac\Documents, etc and a shortcut to the area in Dropbox was created at the User Folder Level, this is the part that is no longer happening.
- Megan
Hi Allosunshine, no worries, we'll do our best to rectify this!
So, it seems the issue here is that you can't enable Backup at the moment.
Have you tried doing it using your Backup page online? What do you see when you visit the page there?
Let me know more!
