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Allosunshine's avatar
Allosunshine
Explorer | Level 4
10 months ago

Beta Build 191.3.4950 all my Backup files moved to their original location.

The client just updated to this build on MacOS (Sonoma 14.3) and its moved all my folders out of the backup folder and into their original location. I disabled and re-enabled the backup but while it ...
Computer Backup
Desktop
Dropbox Backup
Mac
Allosunshine's avatar
Allosunshine
Explorer | Level 4

So the Desktop app updated a couple of weeks ago and since then it stopped syncing. I reinstalled the app but when I switch Backup on, the Desktop, Documents, Downloads, etc folders no longer appear in the Dropbox Mac folder and are back in their original locations on the Mac.

I'm running v192.4.4605 of the Dropbox app and the latest public beta of Mac OS 14.4.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Allosunshine - sorry to hear you're still having issues with this.

 

Could you let us know if you tried Megan's suggestion to check your backups page online?

 

What do you see in the app's preferences under the Backups tab by the way? 

  • Allosunshine's avatar
    Allosunshine
    Explorer | Level 4
    9 months ago

    It would appear the folders are being backed up and I can see them online.

    It's not a case of the Backup won't enable, the folders I choose to backup, previously got moved into the Dropbox\Mac folder, i.e. Dropbox\Mac\Documents, etc and a shortcut to the area in Dropbox was created at the User Folder Level, this is the part that is no longer happening.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi from me too, Allosunshine! Are you on the Dropbox Backup Beta perhaps? 

       

      If yes, then this is expected behavior; your computer folders will be found in their original locations on your device, but they’ll still be normally backed up to Dropbox. 

       

      You can double check if you’re on this beta by looking at your Backups page online.

      • Allosunshine's avatar
        Allosunshine
        Explorer | Level 4
        9 months ago
        I am on the beta. Thats a shame because i liked having the core folders in the dropbox folder in the new location. Meant i could see the files synced or not.
        Is there no way for the old behaviour to happen, is this a permanent change?
        If so, ill have to go back to the old school way of doing it manually.

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