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Forum Discussion

VeganD's avatar
VeganD
Explorer | Level 3
2 years ago

Backup error "Make sure Dropbox and your documents folder are in the default location and try again"

I’m trying to set up my computer to back up to Dropbox, but it won’t back up my documents because it says “Make sure Dropbox and your documents folder are in the default location and try again.” ...
Desktop
Dropbox Backup
Error Messages
Setting up the apps
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey VeganD, thanks for bringing this to our attention.

 

Can you let us know what is the location of the Dropbox folder at the moment?

 

You can see that in the 'sync' tab of the Dropbox preferences.

 

Also, what's the location of the Documents folder? Is it currently in the C drive?

 

Let me know and we'll go from there.

  • VeganD's avatar
    VeganD
    Explorer | Level 3
    2 years ago

    Hi! Yes, it is in the C drive. It is in c:\users\vegan\dropbox 

    Thank you!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi VeganD, just to confirm again, where is the Documents folder currently located on your computer? 

       

      You can find out by right clicking the folder and choosing Properties.

      • VeganD's avatar
        VeganD
        Explorer | Level 3
        2 years ago

        The documents folder is in d:\Documents

        Is that the problem? I need to move it into my C drive?

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