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Antivirus detected malware in the Dropbox cache folder
I don't know if this is the right category. Also, I tried searching here for a solution first, but the posts were all locked.
I just started using Dropbox. I don't have many files in it. Sin...
Hey there Loni H. - sorry to jump in on this, my colleague Sanchez is out of office currently on a vacation leave. However, I'll be happy to help in the meantime.
In regards to what you mentioned now, kindly note that the Dropbox desktop client uses the ".dropbox.cache" folder as a staging area to download your files in small chunks during the syncing process.
Sometimes antivirus programs will pick up some of these partial files as false positives and continuously quarantine them. The problem here is that Dropbox keeps downloading the file in an attempt to sync the file down to your computer. To tackle this behavior you can either add the Dropbox cache folder to an ignore list so that Dropbox can correctly sync that file or/and as Sanchez has mentioned before me, temporarily disable your antivirus. Once synced and "Up to date", you should no longer see these warnings or quarantine messages.
Hopefully this will get you going Loni. Let me know if you need anything else in the meantime. Thank you!
Sanchez
Dropbox Staff
Dropbox Staff
Hello Sanchez
I can't deleta cache on my MacBookPro 2018, as following instructions "Go to Folder" doesn't bring me to cache folder
Can you help me with this matter ?
Thank you
Vlado
After reading this, I went to Windows Defender and added an Exclude directory for my Dropbox/.dropbox.cache and everything seems to behave itself now.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
- Walter
Hey there VladoCedov - sorry to hear that!
Can you confirm that you're following these instructions on a computer that has had our desktop app installed and linked to an account at some point?
If so and you happen to be on a Business account, take a look here first:
If you have two accounts linked to the same desktop, the name of your Dropbox folder will be appended with your team name in parentheses or "(Personal)," depending on the type of account. For example, if you were clearing your cache on a Dropbox Business account called "Company" you'd see:
~/Dropbox (Company)/.dropbox.cache (this a mere example - you should replace the "Company" with your own Company's (or Team's for that matter) name.
I hope this helps Vlado and keep me posted on your progress.
Hello Walter, thank you for getting back to me.
At the end I managed to delete those files with my Kaspersky antivirus, but just after I quit Dropbox. Haven't had issues today, will see on next scan. I was following instructions for cache, they are really not that hard to follow, but they don't bring me to cache folder, as it looks like one doesn't exist ?
Did you have similar issue ? Is it because of Mojave OS ?
Best regards,
Vlado
- Walter
Thanks for the swift response and additional info Vlado - much appreciated.
I don't think that this has to do with your OS yet we'd need much more information about your current setup to be sure and also, I'm not sure is if this is related to a recent issue there was on Kaspersky's end (as per this thread) yet I'd also suggest contacting them to make sure about it.
Having said that, have you tried disabling Kaspersky and try looking for the cache folder afterwards? (I guess that's the exact opposite of what you did :laughing:)
Just note that our client (i.e. the desktop app) uses the ".dropbox.cache" folder as a staging area to download your files in small chunks. Sometimes antivirus programs will pick up these partial files as false positives and continuously quarantine them. The problem is that Dropbox keeps downloading the file in an attempt to sync the file down to your device. I would recommend adding the Dropbox cache folder to an ignore list so that Dropbox can correctly sync that file and/or temporarily disabling your antivirus. Once synced, you should no longer see these warnings or quarantine messages.
Let me know what you find Vlado!
