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WonderingAboutThat's avatar
WonderingAboutThat
Helpful | Level 6
2 years ago

After removing dropbox from my Mac, it still appears in "login" items. Help?

I am running the latest version of Ventura on Mac. After being a long time fan of dropbox, I decided to stop using it after having problems with the syncing function and the way it would move files a...
Desktop
Mac
Uninstall
  • BCW_HW's avatar
    BCW_HW
    5 months ago

    Thank you so much!! This terminal command

    cd ~/Library/LaunchAgents
rm com.dropbox.DropboxMacUpdate.agent.plist

    finally solved my issue of Dropbox appearing in the Allow in the Background menu under Login Items. Woot!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi WonderingAboutThat, thanks for bringing this to our attention.

 

If you're looking to completely remove the Dropbox desktop application, try following the steps in the advanced reinstallation article. 

 

Up until step 4 should be the last step you need to uninstall the app entirely, anything after that is to reinstall the app.

 

Keep me updated with any progress!

WonderingAboutThat's avatar
WonderingAboutThat
Helpful | Level 6
2 years ago

Thank you for your response.

Unfortunately this did not work. 

After this command: 

sudo mv ~/.dropbox ~/.Trash/dropbox.old

I received an error saying "No such file or directory." 

I continue to receive this message each time I boot up the computer, even though I have it disabled in the "Allow in the background." 

 

Additionally under the "Notifications" section of the system systems, Dropbox is not listed under "Application Notifications." 

How is it possible that I am still receiving these notifications?

Does dropbox have any type of phone based customer support? I haven't been able to find a contact number.

I contacted apple support and they were not able to help me with this.

 

I would appreciate any further assistance you can offer.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey WonderingAboutThat, thanks for this info.

     

    May we reach out to you via email, so we can take a closer look into this?

    • WonderingAboutThat's avatar
      WonderingAboutThat
      Helpful | Level 6
      2 years ago

      That would be fantastic! I would really appreciate the help. Is there a way I can send it to you privately without posting it publicly here? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI WonderingAboutThat, I've sent you an email, please could you reply to it as soon as possible!

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