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Forum Discussion
Can't login using windows 10 - the "Continue" button does not work
It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do I get in touch with technical support?????
I can't login using windows 10.
When I get tot he point of entering the code that was sent to my email and hit the continue button it does not work. I repeat, the continue button itself does not work (dead link). I could not even login to ask the community, I had to login using windows 7. I've made a videos of the problem, but of course, there is no way to actually reach the technical support team, this is just ridiculous. And before anyone asks, YES, I've already tried clearing my cache.
- Hannah
Dropbox Staff
Hey Igiveup, sorry to see you're having trouble.
Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here.
I assume you're referring to the Dropbox website and not the desktop app, right?
Have you tried from a different browser or a private browsing/incognito window yet?
Let me know and we'll go from there.
I cant set up my new refurbished desk top same issue ! the error code gives no results I have a hunk of junk on a desk needing to download and store and clear my clouds and organize my data files etc including sync email and nothing Windows is working just spins then a error. I even consulted my librarian computer staff specialist for community assistance
- Jay
Hi MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I've already tried the so called support options that you linked. There is no option to actually open a ticket and have a actual technical support person investigate the issue.
I didn't know that apps were being made for desktops now, apps are only suppose to be for smart phones. I'm using whatever site comes up when I simply go to dropbox.com.
Firefox is the only browser that I use and I should not have to install a different one just to use dropbox. Firefox works on every other website without issue.
Here is a dropbox link to show the actual problem.
Thank you
Ticket # 23987605 The problem has returned and once again I can't login.
The tech who finally was able to fix the issue, email message below.
Colin, Jul 22, 2024, 10:34 AM PDT:
"Hi Bruce,
Thanks for the update and glad to hear that worked.
The continue button was defaulting to not work as the code itself wasn't being accepted. As it appeared to be just a glitch, temporarily bypassing it was the quickest way to get you sorted out.
In the event you run into this again however, please let us know.
If there is anything else I can do to help you, please let me know.
Have a great day!
Kind regards,
Colin"I already did and this is the response that I received.
"
Hi,
Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.
In the meantime, why not check out our help centre at https://help.dropbox.com/learn/faqs for FAQs, how-to articles and more or why not reach out to our Dropbox community https://www.dropboxforum.com where you can get answers and discover new ways to use Dropbox.
If you would like to submit a data access request or object to the processing of your personal data, please see our Privacy Policy FAQ help centre article for more information.
To request that your personal data be deleted, please fill in this form.
The Dropbox Support team"
So how can I get help from real technical support again???
Thanks,
Bruce
