We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sjohnstal's avatar
sjohnstal
New member | Level 2
6 years ago

Additional permissions are required to access the following files

Suddenly, I can't open any powerpoint files online or from my desktop in dropbox.  I can open, edit, and save all my excel files, but not powerpoint.  I use an iMac and macOS High Sierra.  
Desktop
Error Messages
Mac
Setting up the apps
Third Party Integrations
  • sjohnstal's avatar
    sjohnstal
    6 years ago

    Thanks for the questions, Walter. 

    The error I was getting is "additional permissions are required to access the following files"

    Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

    So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

  • sjohnstal's avatar
    sjohnstal
    New member | Level 2
    6 years ago

    Thanks for the questions, Walter. 

    The error I was getting is "additional permissions are required to access the following files"

    Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

    So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the swift response and I'm glad you've managed to resolve your concern in the end sjohnstal - all's well that ends well, right?

      Should you ever come up with any question, feel free to let us know :wink:

      In the meantime, thanks for using Dropbox and enjoy the rest of your day!

      Cheers!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!