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Kallisti05's avatar
Kallisti05
Explorer | Level 4
2 years ago

Unable to access content in order to delete it due to plan change

My account recently reverted to personal from business.

I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now over quota.

I am also unable to talk to support diurectly as I do nto have a paid plan.

I want to delete data to bring my account into the free zone but am unable to. Catch 22.

 

Help?

Delete
Dropbox Backup
dropbox business
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Kallisti05, thanks for bringing this to our attention.

     

    Are you able to view the Dropbox Backup from this page on the site to then delete it?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Kallisti05, thanks for bringing this to our attention.

     

    Are you able to view the Dropbox Backup from this page on the site to then delete it?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to have helped out. Enjoy your week ahead!

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