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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
My suggestion is that a sudden change in plans, like going from unlimited to 15tb, you should consider your users that really leaned on the promise of large storage, and paid for it. When you make a shift like that it affects the minority of your customers that used your functionality to the fullest extent. I will no longer be a dropbox customer because of this change, and it has affected my opinion when describing to other businesses what cloud service they should use.
As a video post-production studio, we handle A LOT of footage. Often clients share projects with us on Dropbox, or we receive footage externally and upload it to Dropbox to have it all in a centralised space. This is a workflow I used during my time in one of the largest global video agencies. Now that I established my own agency, I had to find out that Dropbox no longer provides the Unlimited option. But that leaves a lot of video makers in the dark. And sadly 3-5 or even 15 TerraBytes are not enough for many of us. Would there be a way of "not counting" some footage, or labeling it differently so it doesn;t eat up all the space. Right now a client needs to upload it to Dropbox (and pay for it) and then when they share it with us, we also need to store it (and pay for it). I understand that people started taking advantage of the Unlimited plan. But can a solution be found for the rest of us?
Andcut studio - As far as clients sending you files, you can do a file request. That makes it where they don’t even need a Dropbox account and it’s free to them. It goes directly into your Dropbox folder (wherever you specify the file request to go) but will count towards your quota.
That being said, with the massive reduction In Storage space Dropbox went from being the perfect solution for your studio (and mine) to nearly worthless because we can only store a dozen hours of raw footage at a time.
The new plan that’s capped at 5TB/user they are marketing it as being able to store something like 7500 hours of video!!! Haha! Clearly that’s 8bit 1080p footage shot in 2009 or something
It blows my mind with how many tools for content creators and video production specifically, they are making all of those tools useless with such low storage limits. No film studio with 3 editors is going to be able to use their tools without running out of storage space before a project endsWe have been told that we will get to keep our current space/quota amount for a year but on Oct 25, 2024 it will drop from 168TB to 15TB and there is nothing we can do to increase that amount of space except go to an enterprise plan, which from what I have seen quoted - would cost us about $20k per month to have 160TB of Dropbox storage.
as with many others, unless they change to meet us in the middle somewhere with a plan somewhat resembling a useable amount of space - we will be migrating away from Dropbox next year to another solution. I for one loved Dropbox, am a 13 year user and have built workflows around it. But being told that I can pay the same, but get 9% of the storage is just a huge middle finger from Dropbox to a long term customer. I value business relationships as partnerships and for over a decade Dropbox shared that belief but they have changed their model. I understand getting rid of unlimited storage and changing from that. But not after 2 years of it and not by replacing it with a useless amount, in a way that was confusing at least and honestly a little shady.
- Is it just me, or is Dropbox signing its own death certificate here? I mean reading all the posts on the forum…
No, they just want our money. 🙂
Unfortunately they become like google company. They force us to buy more space. I have 67 TB (because i deleted many files to get more space) and before this expensive changes they give me up to 97 TB...and now they cut additional space and now i have only 76 TB. No problem, i will search for other cloud storage.
- JohnIL7824
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff.I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.
Dropbox this is absurd - I am a loyal customer for many years - on the top package!
15TB's is simply not enough for my video business. Who ever thought it would be enough is simply out of touch with reality.
So I can add space huh? In Australia you want to charge me a ridiculous $15.40 per month for each extra TB? I have just shy of 30TB's in my account, which was previously included in my 'all the space I need ' plan. So that means to get the same service I already had - I would now have to spend AU$231 per month. That is $100 more than I currently pay per month for the first 15TB!!!! HOW ABSURD!!!
As you have it setup now I would be better off having 2 business accounts than adding storage? Whoever came up with this needs to be fired. I just don't understand why you are treating us so poorly. Is it that you want actual us pro users to go away and find someone else? Why not just have a reasonable expansion pricing?
- I hear ya. Same here. I have 27TB’s.
My recommendation is to switch to Mega. It’s still under $100US To clarify - Previously AU$130 = unlimited storage - We used 30TB's
Under the new regime, the cost for the same amount fo storage would be AU$135 + AU$231 = AU$366 per month.
So the same service is now 3 TIMES THE COST!
And that is only to house our existing data with no scope for future expansion.
How can you possibly justify this?
I am so incredible disappointed in DB and this is likely the beginning of the end. So many advanced users being FORCED to bail with two weeks notice? Totally unfair as our account is totally locked down because we don't have enough space.
I even had a phone convo with DB support and they ENSURED me we on Nov 1st our account would reflect what was actually being used. But no, that is not the case. I am only allowed 55TB on an "unlimited" plan.
NAS here we come. Excited to #dropthebox and start fresh with local data storage.
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The bottom line. Dropbox lied. My current renewal doesn't even expire until next year and yet they have effective Nov 1st, limited my account to 5TB per person on the Advanced plan. They advertised “as much storage as needed” and now completely reversed that... with no reduction in price.
They have parlayed some sort of crypto abuse of their system (they are responsible to [police) into a dramatic reduction in service with no commensurate reduction in price. This is bad business and reduces trust. Not the Dropbox I started with many years ago. Very unhappy.Yes, I have reached out to support. They promised sales would contact me. No one ever did. I tried chat, and the representative quickly apologized that the "new" limitations affected me and closed the chat prematurely (in a matter of seconds after my last response because of "non-response". VERY disingenuous. I was actively engaged in the conversation and he clearly blew me off.)
They are getting pushback on this and rightly so....Dear Dropbox Team,
I would like to express my deep disappointment with the new policy that limits my storage space on Dropbox. As a photographer, I have been a devoted user of your service specifically because of the unlimited storage space it offered. This feature allowed me to securely archive all of my job records while ensuring easy accessibility at any given time.
Furthermore, I rely on this ample storage capacity to efficiently collaborate with my team by sharing large image files, facilitating our dynamic workflow. Over the years, we have accumulated a substantial number of files on Dropbox, making it impractical to migrate everything elsewhere at this juncture.
In addition to being loyal Dropbox users, we recently upgraded to a Dropbox Business account, primarily due to the appeal of the unlimited storage plan. It's worth noting that the monthly cost of this subscription is already quite expensive for our team.
The recent adjustment in the storage limit while maintaining the same pricing structure has raised concerns. It appears to penalize dedicated users like us, who have not engaged in any unfair or inappropriate use of your system, as you have mentioned as the main reason for this policy change.
I urge you to consider a more equitable approach, where restrictions are applied selectively to those who misuse the service, rather than affecting the entire user base. This would be a fairer and more respectful way to address any issues while honoring the loyalty and trust of genuine, long-standing clients like myself.
I look forward to hearing your response and hope that we can find a solution that better aligns with the needs and expectations of your dedicated users.
Sincerely,
Alexandre
- Not exactly an “idea”, but I needed somewhere to express this and support suggested this.
Dropbox recently announced a new policy by which they’re completely changing existing agreements that are already paid for and nuking their storage space.
My company, in particular, is now going to have to completely restructure how we handle client deliverables because - SHOCKER - not every company in the world only relies on tiny word documents to maintain business.
This move is going to cost me thousands of dollars, and will probably result in my having to MASSIVELY cut back on how much clientele I can take on for awhile while I work on moving over 100TB of data into *something else*
The fact they can even legally do this is astounding. I know it’s my own fault for putting too many eggs in one basket, but I didn’t imagine that something like 5+ years into a paid agreement that Dropbox could/would just **bleep** me in the way they have here.
Completely disgusting. Can’t believe I’ve been recommending this platform for as long as I have. I’m sure they’ve done the math and they don’t care about my business, but I’m sure I can’t be alone in feeling so unethically screwed by an organization that’s allowed me to exist and move in ways that most can’t.
So upsetting. Sorry for ranting.Quoting 100% of this. I'm in the same situation as I work in production design and I handle terabytes of data every month. This is just plain bad. I'll stop using Dropbox and advise to do so to every single person and business I can.
Agree with the top 2 responses. Dropbox Wants me to go from paying $2,160 a year for 6 users to $60,000 a year. LMFAO. I don't even know the % hike that is, no do I care to do the math on that. Plain ridiculous. I can actually go back to Google Workspace @ $20/user and get 5TB pooled storage per user. When the storage gets full, Google will double the storage allocated to the pool every 90 days.
- I'm with Dropbox almost 10 years and since them my data base has grown with the video editing that I do.
Now you decided to reduce my unlimited storage to 15tb but maintaining the price.
This is not correct and makes me rethink my storage back-up options.
You will lose me.- Anyone on the Advanved Plan notice that; dropbox.com/plan no longer shows your free/used space?
Also, I use to be able to upload as fast as my connection could go, I'm getting TONS of rate limiting errors now, and on top of that "503" errors, which usually means it can not maintain a connection to the server. I tried to upload 3 seperate 15gb files, started out fine until they just "stopped" uploading at 0/Bytes /second with an eta of 24 years in rclone. I don't know if we got singled out, or what's going on.What are you using to upload?
