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Regc's avatar
Regc
Helpful | Level 6
2 years ago

Why is my transfer is expiring?

I just received an email that my transfer is expiring and my document will be deleted.  Why is this happening?  I am not even close to the storage limit of 2GB on my free account.  If I cannot keep d...
Dropbox Transfer
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  • Megan's avatar
    Megan
    2 years ago

    Hi Regc, happy Monday! 

     

    Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here. 

     

    As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.

     

    I hope this clarifies! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Regc, the link expiry is from the site, not if you use it via email, so the copying and pasting it into an email won't extend the expiry date.

Regc's avatar
Regc
Helpful | Level 6
2 years ago

Thanks Jay

  • Regc's avatar
    Regc
    Helpful | Level 6
    2 years ago

    If they haven’t read my document in a month, they are probably not going to read it.🧐🥴😂

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