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Forum Discussion
Why is my transfer is expiring?
I just received an email that my transfer is expiring and my document will be deleted. Why is this happening? I am not even close to the storage limit of 2GB on my free account. If I cannot keep documents on my account, then Dropbox is of no use to me. Am I missing something?
Hi Regc, happy Monday!
Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here.
As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.
I hope this clarifies!
- Megan
Dropbox Staff
Hi Regc, happy Monday!
Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here.
As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.
I hope this clarifies!
Thanks Jay
Thanks Megan. That clears things up for me.
One more question: If I copy the link and paste it in a text or email, does that also expire?
I'm still confused. I uploaded a pdf to my Dropbox account in order to be able to view it away from my home. Your email makes it sound like I used your transfer function, which I've never noticed before. If you're not going to delete Megan's file(s) what is the purpose of this email. Sorry, I'm confused.
- Megan
Hey jdannixon, I hope you're doing well!
I'm not entirely sure about the situation here, but I'll do my best to figure everything out.
You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to.
If you have any screenshots, feel free to send them over, in order for me to have a visual.
Keep me posted!
