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Forum Discussion
Video files uploaded from iOS mobile app appear as broken .jpg files
Since some time, the Dropbox app saves videos from IOS Gallery as an 'broken'picture, jpg.
So uploading pictures works fine, but can't upload video's anymore.
Windows: upload result from vide...
I am not sure why this is happening, but I think the file's being uploaded correctly but with the wrong file extension. If you rename it from .jpg to .mp4 it should be able to play as a video.
Hi Hannah,
I just found out that video's taken with my Iphone are no problem and uploaded correct, saved as .mov file.
It seems that (all?) other videos, received through Whatsapp or so, are the problem.
Still strange and did not have that issue in the (near) past...
zacw
Dropbox Engineer
Dropbox EngineerI am not sure why this is happening, but I think the file's being uploaded correctly but with the wrong file extension. If you rename it from .jpg to .mp4 it should be able to play as a video.
Hi Zacw,
That's correct, renaming works!
But what has changed that Dropbox app take the wrong extension with video's from others....?
- zacw
Thanks for confirming that renaming it worked. I don't believe the Dropbox app changed to cause this to start happening; it might be something with these particular WhatsApp or how WhatsApp is saving them into the photo library. In my testing, the Dropbox app is told by the system that they are JPEG files, which is not correct. It is somewhat hit-or-miss whether a particular video in WhatsApp will cause this as well.
