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Forum Discussion

sgoldberg's avatar
sgoldberg
Helpful | Level 6
2 years ago

Frozen upload screen when using my mobile.

On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not
How else can I free up this screen?
Thanks, Steve

Mobile
Sync
upload
  • sgoldberg's avatar
    sgoldberg
    2 years ago

    Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.

     

    Steve

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, sgoldberg, let's jump right into this! 

     

    As a first step, could you clarify the OS you're using, along with the Dropbox version, please? 

     

    If you could also attach a screenshot of the screen that you see as frozen, that'd be great. 

     

    Do you notice the same behavior, if you access the Dropbox mobile app, and click the + icon, in order to upload your file that way? 

     

    Keep me posted, and we'll take it from there!

    • sgoldberg's avatar
      sgoldberg
      Helpful | Level 6
      2 years ago

      HI Megan,

      The issue is on my Android phone, Samsung Galaxy S23. Android version 13.

      I am not on a Windows / MAC PC when this happens.

      I get to this point by browsing my picture Gallery, select a picture, press "share" icon, select DropBox icon, press "Add to DropBox". This is the screen that is frozen.

       

      However, I can go the DropBox app on the phone and upload the file there successfully.

      Do you need any other information?
      Thanks,

      Steve

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thank you sgoldberg! 

         

        Can you access the app's settings, and clear its cache, then uninstall Dropbox, and do a quick re-install, please? 

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