We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sgoldberg's avatar
sgoldberg
Helpful | Level 6
2 years ago

Frozen upload screen when using my mobile.

On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix...
Mobile
Sync
upload
  • sgoldberg's avatar
    sgoldberg
    2 years ago

    Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.

     

    Steve

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, sgoldberg, let's jump right into this! 

 

As a first step, could you clarify the OS you're using, along with the Dropbox version, please? 

 

If you could also attach a screenshot of the screen that you see as frozen, that'd be great. 

 

Do you notice the same behavior, if you access the Dropbox mobile app, and click the + icon, in order to upload your file that way? 

 

Keep me posted, and we'll take it from there!

sgoldberg's avatar
sgoldberg
Helpful | Level 6
2 years ago

HI Megan,

The issue is on my Android phone, Samsung Galaxy S23. Android version 13.

I am not on a Windows / MAC PC when this happens.

I get to this point by browsing my picture Gallery, select a picture, press "share" icon, select DropBox icon, press "Add to DropBox". This is the screen that is frozen.

 

However, I can go the DropBox app on the phone and upload the file there successfully.

Do you need any other information?
Thanks,

Steve

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thank you sgoldberg! 

     

    Can you access the app's settings, and clear its cache, then uninstall Dropbox, and do a quick re-install, please? 

    • sgoldberg's avatar
      sgoldberg
      Helpful | Level 6
      2 years ago

      Hi again Megan,

      I did the clear cache, uninstall and reinstall.

      The file uploaded successfully.

       

      In the past, sometimes this would work, sometimes not. Not sure of the conditions of when it failed.

      Next time this happens, I'll clear cache and try again.

      Its easier to upload when browsing the Gallery than to open the app and upload from there.

      Thanks for your help,

      Steve

      • sgoldberg's avatar
        sgoldberg
        Helpful | Level 6
        2 years ago

        Megan

        I just had the "Upload here" screen freeze again.

        I went into the app and Cleared cache.

        Still, the upload screen is frozen.

        I am on DropBox version 352.2.

         

        I signed out of the account, logged back in. When I try to upload again, still frozen. This time I noticed on the frozen screen, lower left corner, there use to be an arrow. Its not there now.

         

        So, still frozen. What can we try next?

         

        Thanks,

        Steve

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!